HELP CENTER

How can we help?

Answers for the stores, brands, and channels running on the JENNi network.

Running an order that needs attention right now? Email support@jennipro.com.

COMMON QUESTIONS

Answers, straight.

Pick a topic to narrow the list, or search above.

16 questions

Connect from the JENNi Console. You authorize the connection to your point-of-sale, and your catalog and inventory start syncing to the network. Support can confirm whether your POS is supported before you start.

SUPPORT

What to include

Your store name and the channel it is selling on.
The order ID if it is about an order.
What you expected to happen, and what happened instead.

DIRECTsupport@jennipro.comAccount and billing questions are answered from the same inbox.

How can we help?

Answers, straight.

Getting startedHow do I connect my store?

Getting startedDo I need to sign anything, and how long until I am live?

Getting startedWhat happens after my store is connected?

Getting startedCan I sell on other delivery apps too?

Products & inventoryWhat do I need to provide for my catalog?

Products & inventoryWill I oversell — could DoorDash sell something I do not have?

Products & inventoryWhy is one of my products not live?

OrdersWhere do network orders show up?

OrdersWill I see my DoorDash sales in my JENNi dashboard?

OrdersWhat happens if a store cannot fill an order?

Fulfillment & deliveryWhich delivery options does my store get?

Fulfillment & deliveryWhat if a driver damages an item, or a customer wants a refund?

Billing & payoutsWhat does selling on DoorDash cost?

Billing & payoutsWhen do I get paid?

Account & accessHow do I add someone from my team?

Account & accessI cannot log in.

Send us a message.

What to include