Privacy Policy

JENNi Inc. ("JENNi," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our platform.

By accessing or using the JENNi platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

We may collect the following categories of personal information:

• Contact Information: Name, email address, company name, phone number, and website URL.
• Account Data: Login credentials, profile preferences, and account settings.
• Business Data: Inventory records, order information, SKU data, location data, and fulfillment preferences.
• Usage Data: Pages visited, features used, browser type, IP address, device information, and timestamps.
• Communications: Emails, support requests, and other messages you send to us.

We use the information we collect to:

• Provide, operate, and maintain our platform and services
• Process orders, transactions, and fulfillment requests
• Communicate with you about your account and our services
• Send product updates, marketing communications, and promotional offers (you may opt out at any time)
• Analyze usage patterns to improve and optimize our platform
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted vendors who assist in operating our platform (e.g., cloud hosting, analytics, email delivery).
• HubSpot: We use HubSpot (HubSpot, Inc.) as our customer relationship management and marketing analytics provider. HubSpot receives the pages you visit on jennipro.com and a limited set of pages in the JENNi merchant console (the home, sign-up, app-selection and onboarding screens only — never your orders, catalog, billing, settings or any other screen inside your account), together with your browser and device information, IP address and referring page. If you submit a contact or "schedule a call" form, HubSpot receives the details you entered. If you create a merchant account, HubSpot receives your email address so that your earlier visits can be associated with your account. HubSpot acts as a service provider handling this information on our behalf. See the HubSpot Privacy Policy.
• Google: We use Google Tag Manager (Google LLC) on jennipro.com and in the JENNi merchant console. Google Tag Manager is a container used to load and manage measurement tags; delivering it involves Google receiving your IP address, browser and device information and the address of the page you are on. Tags loaded through the container may set their own cookies and collect usage data as described in this policy. On jennipro.com's public pages the container loads Google Analytics, which receives the pages you visit, how you arrived (for example from a Google search) and your browser and device information, so we can see how people find us. Google Analytics is not loaded on pages whose web address carries a sign-in or access token. See the Google Privacy Policy.
• Amplitude: We use Amplitude (Amplitude, Inc.) to understand how merchants use the JENNi merchant console. Amplitude receives the console pages you view (the page path only; query strings and fragments are removed before they leave your browser), when your session starts and ends, your browser and device information, and the sign-up and onboarding steps you reach (for example, which step you are on and whether a store is connected). It identifies you only by your JENNi account identifier and role, never by your name or email address. We also use Amplitude Session Replay to see how console pages are laid out and how you move through them (clicks, scrolling and pointer movement), so we can find and fix problems. Before a recording leaves your browser, every piece of text on the page and everything you type is replaced with asterisks, link and image addresses are cut back to the website and page path, and other page details that could identify you are removed. Nothing is sent while the page address carries a sign-in or access link, and those links never appear in a recording. We configure Amplitude not to store your IP address. Amplitude acts as a service provider handling this information on our behalf. See the Amplitude Privacy Policy.
• Business Partners: Supply and demand partners as necessary to fulfill orders through the JENNi network.
• Legal Requirements: When required by law, regulation, or valid legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets.

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Account data is retained for the duration of your account plus a reasonable period thereafter to resolve disputes or comply with legal obligations.

We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security audits.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We use cookies and similar tracking technologies to enhance your experience on our platform. These include:

• Essential Cookies: Required for the platform to function properly.
• Analytics Cookies: Help us understand how visitors interact with our platform.
• Preference Cookies: Remember your settings and preferences.

Our analytics cookies include HubSpot's hubspotutk, __hstc, __hssc and __hssrc. Because our marketing site (jennipro.com) and our merchant console (console.jennipro.app) are separate domains, HubSpot passes an identifier between them when you follow a link from one to the other, so a single visit is not counted twice. No account credentials or session tokens are ever shared with HubSpot, and pages whose web address carries a sign-in or access token are excluded from this tracking entirely.

Measurement tags loaded through Google Tag Manager may set their own cookies. You can opt out of Google Analytics measurement across all sites using Google's browser opt-out add-on.

In the merchant console, Amplitude stores a device and session identifier in your browser (a cookie and local storage entries whose names begin with AMP_) so that one visit is not counted twice.

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Portability: Request transfer of your data in a machine-readable format.
• Objection: Object to certain types of processing, including marketing.

To exercise any of these rights, please contact us at privacy@jennipro.com.

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after any changes constitutes your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, please contact us:

• JENNi Inc.
• Email: privacy@jennipro.com
• Website: jennipro.com